Telephone SystemsHeadsets Polycom Teleconference Maintenance and Repair LAN Infrastructure Desktop Help Desk Computers and Peripherals Closed Circuit Television Our E-Newsletter - On Target Solutions

Desktop Helpdesk

On Target Solutions (OTS) Help Desk Services provide end user help desk support 24 x 7 x 365 through our state of the art Solution Center. Your calls are routed to the appropriate skilled analyst through our phone system.

An Affordable Advantage

Desktop Helpdesk

Traditionally, the choice was difficult: Do you add staff and build and infrastructure to implement your own help desk service, or do you forgo this potentially expensive option due to cost, but at the risk of customer satisfaction? Now, there’s no longer a need to choose.

The On Target Solutions Help Desk makes the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing your customers with quality product support.

By utilizing the On Target Solutions Help Desk, you can provide your end-user customers with 24/7 technical support on software and hardware products from certified, frontline-support technicians – without draining your resources.

Increase your recurring revenue by complementing your existing managed services portfolio with On Target Solutions Help Desk. You can then free your IT staff to focus on your core business and higher-level, more profitable projects. Let our customer-friendly service-assurance team expertly troubleshoot technical issues with industry-leading internal processes.

Help Desk Features:

  • Simple, points-based pricing
  • ITIL best practices
  • Access to the eSupport Portal for easy reporting.
  • Customized, dedicated ACD phone line with a script (optional)
  • North American based call center
  • Round-the-clock support by certified technicians
  • Choice of multiple service offerings
  • Call dispatch capabilities for on-site repairs

Customer Benefits

  • Contained or reduced operating costs
  • IT staff is free to focus on internal, core-business opportunities
  • Implementation of OTS Help Desk Services is faster than building and staffing your own help desk
  • Increased satisfaction, by providing flexible help desk services to your employees when they are needed.
  • 24/7/365 Service
  • No drain on resources, staff or infrastructure

Connect with us by phone or email to learn more.

Time for an UPGRADE?Moving or Expanding?Need REPAIR or MAINTENANCE?

Authorized Suppliers of...

Privacy | Oakville Web Design by WSI. Copyright ©   On Target Solutions.
421 McGeachie Drive, Milton, Ontario, L9T 3L5 Phone: 905.875.1276